Difference between revisions of "Team:Valencia UPV/Integrated Human"

Kano Model

What is Kano Model

Kano model is used to understand the importance of functions or features to a customer [1]. It is made up of three stages:

• First stage

  Here you present your project to an audience and then you ask for criticisms or improvements.

• Second stage

  With those critics that we call necessities you have to make a cuestionaire (REFENCIAR EL NUESTRO) doing a paired cuestions which are ¿How do you feel if (a necessity existed in your device)? and ¿How do you feel if (that necessity did no existed in your device)?.

• Third stage

  Once you have all the asnwers you have to complete a series of tables to conclude if that necessity is really important or not. If it is you should include it in your design because that will increase the satisfaction of the user.

Study case

Taking advantage of the fact that we went to MAG (Mustang Art Gallery) in Elche, Alicante to present our project in front of students and teachers, we decided to aplly this model demanding at the end of the presentation some improvements or critics that people considered improtant. The most important ones were included in the cuestionaire and then we send it to them to fill it. Here you cand download the survey with the results:

Once we had the answers, we filled the different table kano is composed to arrive a conclusion:

• Table 1: Method's evaluation

  This is the table that will show the final results

  		Dysfunctional requirements (negative)
  		1. Like	2. Must be	3. Neutral	4. Live with	5. Dislike
  Functional requirements (positive)	1. Like	Questionable	Attractive	Attractive	Attractive	One-dimensional
  	2. Must be	Reverse	Indifferent	Indifferent	Indifferent	Must be
  	3. Neutral	Reverse	Indifferent	Indifferent	Indifferent	Must be
  	4. Live with	Reverse	Indifferent	Indifferent	Indifferent	Must be
  	5. Dislike	Reverse	Reverse	Reverse	Reverse	One-dimensional

  Table 1. Kano's evaluation table.

• Table 2: Tabulate the survey

  This is the table that will show the final results

  		Dysfunctional requirements (negative)
  		1. Like	2. Must be	3. Neutral	4. Live with	5. Dislike
  Functional requirements (positive)	1. Like	Questionable	Attractive	Attractive	Attractive	One-dimensional
  	2. Must be	Reverse	Indifferent	Indifferent	Indifferent	Must be
  	3. Neutral	Reverse	Indifferent	Indifferent	Indifferent	Must be
  	4. Live with	Reverse	Indifferent	Indifferent	Indifferent	Must be
  	5. Dislike	Reverse	Reverse	Reverse	Reverse	One-dimensional
  	5. Dislike	Reverse	Reverse	Reverse	Reverse	One-dimensional
  	5. Dislike	Reverse	Reverse	Reverse	Reverse	One-dimensional
  Dysfunctional requirements (negative)	5. Dislike	Reverse	Reverse	Reverse	Reverse	One-dimensional
  	5. Dislike	Reverse	Reverse	Reverse	Reverse	One-dimensional
  	5. Dislike	Reverse	Reverse	Reverse	Reverse	One-dimensional
  	5. Dislike	Reverse	Reverse	Reverse	Reverse	One-dimensional
  	5. Dislike	Reverse	Reverse	Reverse	Reverse	One-dimensional
  	5. Dislike	Reverse	Reverse	Reverse	Reverse	One-dimensional
  	5. Dislike	Reverse	Reverse	Reverse	Reverse	One-dimensional

Table 2. Tabulated table from MAG gallery user who participated in the survey.

• Table 3: Kano's model processing

  Table 1: Method's evaluation

  This is the table that will show the final results

  <

  		Evaluated necessities
  		1	2	3	4	5	6	7
  Surveyed customers	1
  	2
  	3
  	4
  	5

  Table 3. Kano's processing team.

• Table 4: Kano's model results

• Table 5: Kano's model results in percentage